See What People Ask to Us FAQS
Before taking action on a tour reservation that you have to cancel, please review the cancellation policy stated when you made your reservation. Each tour may have its own cancellation policy, so it is important to have a clear understanding of what conditions apply. Generally, you can get a partial refund of the amount you paid if you cancel the sooner you cancel.
When you want to request a refund, please contact our customer service team. You may need to provide the necessary documentation for refunds and it is important to have your booking information ready to expedite this process. Processing of your refund may vary depending on your payment method and bank, so please note that processing may take several business days.
1. Visit Our Website
First of all, visit our website to review the destinations you have already planned or considered for your holiday. Each tour has its own detailed page with tour content, dates, prices and other important information.
2. Fill out the Reservation Form on the Tour Page
After reviewing the tour page, go to the tour page to fill out the reservation form. The booking form contains basic information including your name, contact information, tour date and how many people you would like to book for your tour.
3. Submit Form
After filling out the reservation form, submit it with a button such as "Submit" or "Make a Reservation". At this stage, you will have created a request for tour booking, and it is worth remembering that this service is completely free.
4. Wait for Approval or Rejection
When our company receives your reservation request, it will contact you as soon as possible. Usually, you will receive an email when your reservation is confirmed or declined. A confirmation email indicates that your tour was successfully booked, while a rejection email usually indicates that the tour could not be booked for a specific reason.
5. Use Reservation Control Feature
You can always track the status of your reservation using the "Reservation Control" feature on our website. This feature shows whether your reservation has been confirmed or rejected and guides you to update your contact information if necessary.
As a result, customizing your holiday and booking a tour with our company is very easy and most importantly, it is completely free. Visit our website, choose the tour you want, fill out the reservation form and we will contact you. Start planning your holiday now and have an unforgettable holiday experience!
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1. Phone and WhatsApp
If you want a quick response, you can contact us by phone or WhatsApp. Here is our contact number:
+90 505 406 46 12
This number can be used for both calls and sending messages via WhatsApp. Using this number to convey your questions or requests is a very practical option.
2. Email
You can also contact us via e-mail. We have two different e-mail addresses:
iletisim@lilhatour.com & contact@lilhatour.com
You can share your more detailed questions or written documents with us by contacting us by e-mail. Our customer support team is here to respond to your emails as soon as possible.
3. Social Media
You can also access up-to-date information by following our social media accounts and contact us via message. You can find us on Facebook, Instagram or other social media platforms. We will be happy to assist you.
Remember, our customer support team is here to make your holiday experience better. Do not hesitate to contact us for any questions, requests or suggestions. We are here to help you and making sure your holiday is smooth and enjoyable is our priority. We wish you a nice holiday!
You are responsible for the ATVs allocated to you. People who leave the group or drive illegally are responsible for the accident.
Feel Free to Say Hello! Get in Touch With Us
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Adress: Göynük / Antalya
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07200 , Türkiye
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Support Phone: 05358847461
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E mails: lilhatour@gmail.com
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Working Hours: 09:30-21:00
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